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Converge and partners win AI Challenge award at TM Forum’s Moonshot Catalyst Awards

Business, NCR

By Rizza C. Ampong   Leading fiber broadband provider Converge ICT Solutions Inc. recently emerged victorious in a global challenge calling for ground-breaking technology solutions – conceptualizing  a project that leveraged artificial intelligence to drive up profitability by as much as 30%  whilst increasing overall customer satisfaction. “With this, Converge proves its mettle as a technology company – this Catalyst program of TM Forum perfectly showcases the innovative approach of the company (together with its partners) in resolving issues rooted in its customer journey, ultimately improving the crucial customer-facing processes. This is not just a tabletop exercise for us – this is a framework we want to implement to enhance customer experience using AI,” said Converge CEO and Co-Founder Dennis Anthony Uy. Converge, together with Telecom Argentina, Vodafone GmbH, and the Vodafone Group, won TM Forum’s Moonshot Catalyst Award for its AI Challenge, with the project: “ AI-driven EBITDA Mastery : Revolutionizing Customer Journeys”. The AI-based architecture solution they came up with was created using technology from Aria, AWS, Calvi, Nespon Solutions and Salesforce. The project consists of an “AI architecture”, or solution that leveraged on generative AI in the customer service journey to make it faster and more data-driven.   The solution was applied to two use cases: a billing inquiry of a customer and a technician encountering an issue while installing a line. Through the solution, the company was able to create a highly personalized interaction with customers through AI, using data analysis of billing and account data while also allowing for upselling. In another case, a field technician, through the AI solution, can access recommendations on how to solve a customer’s problem based on his history of previous diagnoses, thus speeding up issue resolution. A component of automated troubleshooting is also applied. Among the benefits of the solution is faster resolution time of customer troubles and inquiries, which is seen to improve productivity and revenue. Through the business case analysis, the solution can bring up EBITDA by 31-57%, mostly be reducing operational expenses in customer services. The solution leverages TM Forum’s Open Digital Architecture to facilitate seamless access by the AI models in order to process data that is dynamic in nature. The win was announced at the recently held ‘DTW’24 – Ignite & Innovate Asia 2024’ in Copenhagen. TM Forum is a global alliance of telco and tech companies, and the Catalyst program brings together leading industry players to co-create solutions driving industry change through Open APIs, ODA, AI and automation.

Honda Philippines celebrates a historic milestone of 10-Millionth motorcycle unit sales

Business, NCR

By Ginalyn Gerolao   Honda Philippines, Inc. (HPI), the No. 1 motorcycle manufacturer in the country, recently achieved a major milestone by hitting the 10-millionth motorcycle unit sales mark headed by HPI President Ms. Sayaka Arai-Hattori, along with HPI Management Team, supportive Dealers, and loyal customers. The 10-millionth unit sold was the Click125, marking a historic accomplishment that makes Honda the only brand to date to achieve this success.   To celebrate this milestone, a commemorative Click125 model with a special 10M sticker was introduced at a sendoff ceremony hosted by the company. During the event, HPI emphasized the importance of its dealer partners and customers in achieving this milestone. The unwavering loyalty and spirited patronage of Honda’s customers also played a crucial part in this success. This achievement would not have been possible without the support of dealer nationwide and the customers who trust Honda’s products. The attendees were graced with an inspiring message from Ms. Arai-Hattori. “Ten million—a number that transcends mere statistics. It represents countless hours of hard work, collaboration, a shared vision, and the ingenuity each of you has demonstrated throughout the years. Each sale is proof of our collective effort, resilience, and customer trust,” Ms. Arai continued. “Our motorcycles have touched lives across the country, cultures, and generations. Achieving ten million sales is a testament to HPI’s commitment to being the unwavering number one motorcycle manufacturer in the Philippines.’ Following Ms. Arai-Hattori’s message, attendees posed for a photo opportunity with the 10-millionth sales unit, the Click125. As Honda Philippines marks another milestone, reinforcing its position as the leading motorcycle manufacturer in the country, the company continues its promise of providing Filipinos with ease of mobility. HPI remains dedicated to serving the Philippine market with high-quality products featuring innovative designs, attractive aesthetics, and products with value for money, safety, and environmentally friendly features, ensuring Filipinos always experience the joy of mobility.   HPI’s journey to the 10 millionth sales milestone: HPI moved to Batangas in 2006 to cater to the growing demand for its motorcycles. Among the motorcycle units that contributed to the 10-million sales include started with the TMX155 which is a popular business model. A motorcycle guaranteed to be strong and powerful that can handle even the toughest uphill roads, making it ideal for public transportation like tricycles and other business-related purposes. In addition to its success is the Filipino favorite cub model, the XRM, Honda’s unique cub model for Filipino customers, having a tough modern image that provides a durable and tougher performance which captured the heart of customers mostly in Visayas and Mindanao that conquers on and off-road conditions. Honda adapts quickly to the needs of the customers that’s why last 2018, Honda introduced the Click125 as “Game Changer” with its modern sporty, stylish design, fuel efficient and advance features that change the game in motorcycle industry and captures the heart of Filipinos making it the No. 1 model in the Automatic Transmission (AT) category. Honda expand its business as they introduced the local production of BeAT and Click125 to cater the growing demand and making HPI achieve the unwavering No.1 position in the market. HPI also maintained its strong partnership with Dealers despite challenges faced in recent years, and remained resilient and capitalized on opportunities for growth, particularly with the increasing demands for better riding and commute experiences among Filipinos. The company maintains its position as the number one motorcycle manufacturer in the country in terms of market share. The 10-million sales milestone was a testament to Honda’s success, highlighting its strong business partnerships, stakeholders, and most importantly, its valued and loyal Filipino customers. Honda’s commitment to providing the joy of mobility and comfort to all its customers remains unwavering. To pay tribute to all the hard work and support of HPI associates, this milestone is celebrated as a collective achievement. HPI ensures that Filipinos always experience the joy of mobility and HPI will never stop creating, emphasizing its philosophy: Joy of Creating, Joy of Buying and Joy of Selling.

SM Prime answers national call, signs ILP agreement with MORE Power

NCR

In a timely and critical move, SM Prime Holdings, Inc. (SM Prime) has stepped up to address the pressing energy crisis in the Philippines by signing the Interruptible Load Program (ILP) with MORE Electric and Power Corporation (MORE Power), the distribution utility in Iloilo City. The agreement, inked on April 30, 2024, is poised to make significant strides in alleviating the strain on the Visayas grid, which has been grappling with yellow and red alert statuses due to thin energy reserves. “In times of crisis, it is crucial for businesses to collaborate with utilities and government agencies to ensure the stability of our energy supply,” said Engr. Teodoro S. Bautista, Vice President for Operations, SM Engineering Design and Development. In a press conference on April 25, the Department of Energy emphasized that the country’s power situation has reached crisis levels, highlighting the urgent need for actions like this. The ILP agreement between SM Prime and MORE Power couldn’t have come at a more crucial juncture, as forecasts predict a worsening scenario this May with rising temperatures and escalating consumer demand for electricity. “We recognize the gravity of the situation and are committed to doing our part in supporting the nation’s energy resilience,” said Roel Z. Castro, president and CEO of MORE Power. The ILP serves as a beacon of cooperation between the private and public sectors in addressing the energy shortfall. By voluntarily reducing their electricity consumption during peak hours or when grid stability is threatened, participants like SM Prime play a pivotal role in stabilizing the energy supply and averting potential blackouts. “SM Prime’s commitment to the ILP underscores its profound dedication to corporate responsibility and the welfare of the nation. By actively participating in initiatives geared towards enhancing energy resilience, we hope we’re able to encourage other businesses to join in these crucial efforts,” added Engr. Bautista. In light of the ongoing energy crisis, such collaborative efforts between industry leaders and utilities like MORE Power are not only commendable but also imperative for safeguarding the nation’s energy security. As the country braces for the challenges ahead, partnerships like these offer a glimmer of hope amidst uncertain times.

‘Promote good and prevent evil’ — Senator Cayetano

NCR

Aktibong isinulong ni Senator Alan Peter Cayetano nitong Martes ang mga panukala na naglalayong palakasin ang ekonomiya sa bansa sa naganap na pagpupulong sa 5th Legislative-Executive Development Advisory Council (LEDAC) Binigyang-diin din niya ang tungkulin ng pamahalaan na isulong ang kabutihan at pigilin ang kasamaan — “Promote good and prevent evil,” aniya sa kanyang official Facebook page kasama ang kanyang litrato sa Malacañang Palace kung saan pinulong ng Pangulo ang konseho upang talakayin ang mga prayoridad na hakbang, noong June 25, 2024. Si Cayetano ay kasapi sa mga legislative members ng LEDAC, ang konseho na tumatalakay sa mga patakaran ukol sa mga mahahalagang isyu na nakakaapekto sa national development, na siya ring taga-payo sa national economic and planning agency sa mga importanteng mga programa at patakaran. Ang mga detalye tungkol sa mga panukalang batas na tinalakay at ang resulta ng pagpupulong sa pagitan ng mga senador at kongresista ay hindi pa naiulat hanggang sa ngayon. Ilan sa mga panukalang batas ni Cayetano bilang chairperson ng Senate Committee on Science and Technology ay kasama sa LEDAC Common Legislative Agenda (CLA), na may target na aprubahan hanggang sa katapusan ng June 2024. Kabilang sa mga ito ang Open Access in Data Transmission Act at ang E-Governance Act. Ang Open Access in Data Transmission Act ay naglalayong mapalawak ang digital infrastructure ng Pilipinas at paigtingin ang konektibidad, magpalakas ng inobasyon, mang-akit ng investments, at lumikha ng mga trabaho sa iba’t ibang sektor. “We can no longer afford to be in the dark ages when it comes to the internet and its accessibility to each and every Filipino,” wika ni Cayetano. Itinataguyod din ni Cayetano ang E-Governance Act, upang tugunan ang mahaba at komplikadong proseso sa pag-access sa mga serbisyo at tulong ng pampamahalaan. Tinukoy niya ito bilang isang “game changer” na magpapabilis sa mga serbisyong pampamahalaan at makakabawas ng katiwalian. “We must see e-governance as a blessing to our country because it makes government services more efficient, less prone to corruption, and more inclusive,” wika niya. Ang aktibong partisipasyon ni Cayetano sa pagpupulong ng LEDAC ay nagpapakita ng kanyang dedikasyon sa mga panukalang batas na nagtutulak ng paglago ng ekonomiya at pagpapabuti ng kalidad ng buhay ng mga Pilipino. Sa kanyang patuloy na dedikasyon, ang mga panukalang ito ay mabibigyan ng prayoridad sa Senado sa pagpapatuloy ng sesyon nito sa July 22, kasabay ng State of the Nation Address (SONA).

Cebu Pacific leads the way in sustainable Philippine Aviation

Environment, NCR

Cebu Pacific (PSE: CEB) continues to make strides across the three dimensions of sustainability – environmental, social, and governance (ESG), as highlighted in its recently released 2023 sustainability report, “Sustained Momentum.” With the milestones featured in the report, CEB, the Philippines’ leading carrier, has solidified its position as the pacesetter in sustainable aviation in the country. “We remain committed to pursuing sustainability in aviation through initiatives that mitigate our environmental impact, enhance operational efficiency, and contribute to economic progress. Furthermore, we are dedicated to continuously integrating responsible business practices that support our growth ambitions in the future,” said Xander Lao, CEB President and Chief Commercial Officer. CEB’s environmental thrust centers on decarbonization. Its core strategy is modernizing its fleet with the advanced and fuel-efficient New Engine Option (NEO) aircraft. With 43% of its fleet consisting of NEO aircraft, the airline reduced its carbon emissions by 161,000 tonnes. CEB aims to have an all-NEO fleet by 2028. The airline also saved 16 million kilograms of jet fuel by implementing flight optimization and comprehensive fuel efficiency best practices, which further reduced carbon emissions by almost 51,000 tonnes. Apart from this, CEB’s sustainability priorities emphasized strong social responsibility. This includes investing and empowering employees, evidenced by the signing of a collective bargaining agreement with Juan Wing Association of the Philippines, the airline’s cabin crew union. Furthermore, CEB champions diversity, equity, and inclusion through its “IncluCEB Space” program, launched in 2023 to foster acceptance and empowerment among its workforce. In terms of governance, CEB received a 3-arrow golden recognition under the Golden Arrow Awards that recognized the airline as one of the top Philippine listed companies in corporate governance. Moreover, CEB improved its ESG performance in both its S&P Global ESG score and MSCI ESG ratings For these efforts CEB has gained recognition from both local and international bodies in 2023. The airline’s decarbonization initiatives were recognized with a gold rating by the Centre for Asia Pacific Aviation’s (CAPA) Global Airline Sustainability Benchmarking Report. CEB was likewise hailed the Most Sustainable Low-Cost Airline in the Philippines by World Economic Magazine.

Cayetano envisions Philippines as sports tourism leader

NCR, Sports

Cayetano envisions Philippines as sports tourism leader “We will be a sports tourism powerhouse.” Senator Alan Peter Cayetano confidently proclaimed the Philippines’ future as a leading sports tourism destination as he joined the ceremonial ball turnover for the country’s solo hosting of the FIVB Volleyball Men’s World Championship in 2025. “What makes us a perfect venue for hosting multiple teams and multiple sports [ay] ang hospitality ng Plipino. Iba talaga,” Cayetano said on Tuesday, June 18, 2024, as the country opened its hosting of the 2024 Volleyball Nations League (VNL) Men’s Tournament. “We really care, we really treat them as family. Kahit makakalaban mong team, aalagaan mo,” he added. Leading the ceremonial turnover was Volleyball World CEO Finn Taylor, who invited Cayetano, the Chairman Emeritus of the Philippine National Volleyball Federation (PNVF), on stage along with the co-chairpersons of the local organizing committee, Vincent Marcos and Tourism Secretary Christina Frasco. Also present were Senator Pia Cayetano, PNVF President Ramon Suzara, Pasay City Mayor Emi Rubiano, Tagaytay City Mayor Abraham Tolentino, FIVB Australia Head of Technical and Development Steve Tutton, and Asian Volleyball Confederation (AVC) President Rita Subowo. Cayetano expressed high hopes for future sporting events, saying the country’s past experience in hosting have been valuable learning opportunities that refined the Philippines’ hosting capabilities. “Ang isang challenge natin of course ay ang facilities. We’re learning. But the basics for a good community are also the basics for good hosting,” he said. “I think there’s one thing we should focus on: supporting our own athletes. Pag ginawa natin ‘yan, sports tourism will grow,” he added. The VNL Men’s Tournament at the Mall of Asia Arena this week serves as a prelude to next year’s grand solo hosting of the FIVB. The ongoing Manila semifinals will showcase an exciting lineup of eight teams, including fan favorites such as Japan, USA, Brazil, Germany, France, and Canada.

SM Cares, PLDT, and Smart join hands to promote responsible e-waste disposal. Making proper e-waste disposal accessible and convenient for Filipinos nationwide

NCR

MANILA — To strengthen its efforts in promoting the responsible disposal of electronic waste, SM Cares, the corporate social responsibility arm of SM Supermalls, recently tapped PLDT Inc. (PLDT) and its wireless unit Smart Communications, Inc. (Smart), two of the leading telecommunications providers in the country for a strategic partnership that will expand SM’s Electronic Waste Collection (EWC) Program and drive further positive change in electronic waste management in the country. The partnership was launched to the public last April 22, 2024. In a short message, Joaquin L. San Agustin, SVP of SM Supermalls for Marketing, underscored the need for the responsible disposal of electronic waste to help minimize its impact on human health and the environment. He also thanked PLDT and Smart for partnering with SM for the initiative. “Through this partnership, our goal is to promote and expand the reach of the E-Waste Collection Program, leveraging our combined expertise and resources to drive positive change in electronic waste management in the country.” he added. “Recognizing the importance of sustainability and responsible consumption, our brands, PLDT Home and Smart, have been actively promoting e-waste collection and recycling as part of their sales, marketing, retail operations, and customer engagement activities. We are thus grateful to have found a like-minded partner in SM, as this joint initiative significantly expands our reach and makes e-waste collection and circularity solutions even more accessible and convenient to our customers and the general public,” said Melissa V. Vergel de Dios, Chief Sustainability Officer at PLDT and Smart. To reinforce the initiative’s sustainability messaging, SM, PLDT, and Smart unveiled new designs for the bins that will be used to collect the e-waste, which are made from 8,400 pieces of used beverage cartons. Shown above are the new bin designs, taken during the launch of the partnership. The e-waste bins will be available at SM Malls nationwide, particularly in Cyberzone areas. Launched in 2021, the Electronic Waste Collection (EWC) Program encourages tenant and customer participation in the responsible disposal of electronic waste or e-waste which is considered hazardous, while also promoting decluttering in households and bringing to light conscious consumerism. Since 2021, a total of 11,600 kg of e-waste has been collected through the program, diverted from ending up in landfills and causing harm to humans and the environment to the designated facilities where they are disposed of responsibly. This partnership between SM Supermalls, PLDT and Smart is the latest initiative under SM Supermalls’ solid waste management program, which is also in line with SM Cares’ Programs on Environment. Aside from this, SM Cares spearheads initiatives that promote sustainability and the development of the community, including programs on Persons with Disabilities, Women and Breastfeeding Mothers, Senior Citizens, and Children and Youth, as well as the Bike-Friendly SM initiative.

P100 dagdag sahod sa minimum wage pasado sa Senado

NCR

Salamat sa lahat ng ating mga kasamahan na Senador sa inyong pakikiisa para maipasa natin ito sa Senado. Malaking hakbang ito tungo sa tuluyang pagsasabatas ng dagdag sahod, pero hindi pa dito natatapos ang laban. Kaya panawagan ko po sa mga tutol dito: pakinggan naman natin ang manggagawang Pilipino. Bigyan natin sila ng kagyat na ginhawa sa harap ng matataas na presyo ng mga bilihin. From Senator Migs Zubiri post

Cebu Pacific, Singapore Tourism Board Sign MOU, Promote ‘Fly, Stay, Cruise’

NCR

Cebu Pacific (PSE: CEB), the Philippines’ leading airline, has strengthened its partnership with the Singapore Tourism Board (STB) to create more opportunities for travelers to the Lion City. CEB renewed its memorandum of understanding (MOU) with the STB on June 6, 2024, highlighting key partnership thrusts such as enhancing destination preference and recall, providing stronger trigger for travel to Singapore with new areas of focus such as “Fly, Stay and Cruise” holidays and Singapore’s vibrant events calendar that Filipinos can travel for and enjoy. The partnership also introduced the campaign’s newest ambassadors, celebrity couple Megan Young and Mikael Daez, which will also be featured in a travel film that showcases Singapore’s innovative architecture, rich cultural heritage and unexpected experiences. The Philippines was Singapore’s 6th largest source market for tourism last year, with nearly 700,000 tourist arrivals, an 81% increase from 2022. “We are very grateful for this renewed partnership with the Singapore Tourism Board. This collaboration not only aligns with Cebu Pacific’s commitment to provide accessible and affordable flights but also contributes significantly to bolstering Singapore’s tourism industry by attracting more visitors from the Philippines, fostering cultural exchange, and promoting economic growth,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer. CEB currently flies to and from Singapore from several strategic hubs in the country, with an increase in flight frequency from 3x weekly to daily on the Clark-Singapore-Clark route: ROUTE FREQUENCY Manila – Singapore – Manila 3x daily Cebu – Singapore – Cebu Daily Clark – Singapore – Clark Daily “We are excited to renew our partnership with Cebu Pacific, who have been wonderful partners and have contributed significantly to our strong tourism performance. The Philippines continues to be an important market for STB, with strong recovery in visitor numbers after the pandemic. Through our new partnership, we will give Filipinos more reasons to visit Singapore by leveraging our position as a regional hub for world-class cruise ships, as well as our vibrant year-round calendar of live events,” said Terrence Voon, Executive Director for Southeast Asia of Singapore Tourism Board CEB currently flies to 35 domestic and 25 international destinations spread across Asia, Australia, and the Middle East. To see CEB’s latest seat sale offers, visit bit.ly/CebuPacificSale. === Our social media handles: Facebook: Cebu Pacific Air X: @CebuPacificAir Instagram: cebupacificair About the Singapore Tourism Board The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. Captions: Photo #1: Candice Iyog, Cebu Pacific (CEB) Chief Marketing and Customer Experience Officer, and Terrence   Voon, Singapore Tourism Board (STB) Executive Director for Southeast Asia, sign the partnership renewal between CEB and STB. Photo #2: From L-R: STB Manager Lorine Mallari, STB Area Director Fang Xun Ong, Voon, Iyog, STB Tourism Ambassadors Megan Young and Mikael Daez, CEB Marketing Director Michelle Eve De Guzman lead the partnership renewal between CEB and STB.

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