NAGA CITY, Philippines — The City Government of Naga is preparing the MyNaga App for its next stage of development as it moves toward wider adoption and potential replication by other local governments.

Through its continued partnership with Akkord Smart Cities, a startup incubated by Easybus PH—the team behind MyNaga’s initial launch, the city is laying the groundwork for higher user volume, broader service offerings, and wider community participation.

With more than 32,000 downloads and over 22,000 active users, MyNaga is now the largest digital platform for citizen feedback and service delivery in the Bicol Region.

Since its launch, residents have flooded the platform with over 3,300 cases, addressing critical, everyday concerns that immediately shape the city’s priorities—from uncollected garbage and street lighting defects to public safety incidents and illegal parking.

The data reveals that the most proactive communities, including Concepcion Pequeña, Tinago, Cararayan, Pacol, and San Felipe, have submitted the highest volume of cases in recent months.

During the Innovators Assembly held on Friday, November 28, Mayor Leni Robredo noted how MyNaga’s growth is beginning to draw attention from across the country, with multiple visitors from different LGUs seeking to benchmark its system.

“We are proud that MyNaga is evolving from a city innovation into a national template for participatory, digital governance,” the mayor said as she noted that the ongoing collaboration with Akkord Smart Cities supports the platform’s continued refinement as it scales.

Akkord’s 2026 roadmap details how MyNaga will transition from a pilot initiative into a citywide digital service.

The city is now focused on upgrading the app’s internal systems in coordination with Artemis Intelligence and the City Government’s technology teams. The work includes optimizing performance, strengthening data security, and ensuring that the platform remains stable as usage expands.

Akkord Smart Cities CEO Andrew Mendoza recalled how MyNaga quickly became a practical tool for civic engagement, noting the first report was resolved within 36 hours of the app’s launch and the steady rise of submissions afterwards.

“Naga City has set a new standard for governance—governance that is not just good, but smart and people-driven,” he said.

Looking ahead, the city aims to increase MyNaga adoption to at least half of Naga’s population by the end of 2026. Upcoming features will support this target by expanding tools for civic engagement, bringing digital and hybrid services to barangays, improving access for non-connected residents through offline-capable options, and introducing community-focused features such as forums, event listings, and local business directories.

Mayor Robredo described MyNaga as part of a broader governance shift. “What we are creating is a digital environment that integrates transparency, efficiency, and participation across every aspect of governance,” she said.

As MyNaga reports continue to rise, the City is taking steps to improve response times and reduce delays. The MyNaga Task Force has been expanded and more barangays have been onboarded to share verification and on-site response.

The City is also studying the creation of a dedicated stockpile warehouse for materials needed in quick repairs, so fixes are not slowed by procurement or supply gaps.

City Hall offices and barangays are now working together to clear backlogs and manage high-volume concerns. The City asks for the patience of residents as these improvements take effect, and encourage continued reporting as feedback guides where MyNaga App needs to do better.