BAGUIO CITY, Philippines — The city government is bent on maintaining its status as an ISO 9001:2015 passer to ensure that its processes and services continue to meet the standards of a Quality Management System (QMS).
Mayor Benjamin Magalong said the city remains committed to providing efficient governance, transparency and improved delivery of services to the public.
The QMS is one of the institutional systems being pursued by the city to ensure that reforms and improvements in governance continue beyond political administrations, according to the mayor.
“We adopted QMS like the 9001:2015 not just to comply but to create a culture of excellence, consistency, outstanding performance and continuous improvement in everything that we do,” the mayor said.
The ISO 9001 is the international standard that specifies requirements for QMS, where organizations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.
The city successfully passed its ISO 9001:2015 recertification audit conducted by auditor SGS Philippines in March after undergoing a five-day audit covering its departments and services.
The recertification meant that the systems and processes of the city continue to meet international standards, according to the mayor.
The auditing firm affirmed that the city government’s processes and services continue to meet the standards of a Quality Management System (QMS) and sustained its dedication to quality service, she said.
Roger Villanueva, SGS Philippines Director for Business Assurance, pointed out that the recertification reflects Baguio City’s excellence in governance, discipline and execution and its firm commitment to quality public service.
The city’s quest for the ISO certification started in 2021 when it was selected as a Government Quality Management Program (GQMP) beneficiary by the Development Academy of the Philippines (DAP) and entered into a Memorandum of Understanding with DAP for its technical assistance for the establishment of a QMS certifiable status eligible for the ISO 9001:2015 standard.
The following year, the city passed the Stage 2 certification audit by accredited third-party auditing firm TUV North Philippines on Dec. 26, 2022.
In 2023, the city passed the first surveillance audit and was awarded its first certification. (Aileen P. Refuerzo)
